Shipping & Returns

Free shipping applies to all Ground Delivery orders within the United States, APO and FPO addresses. Free Shipping offer applies to Ground Delivery only and does not apply to 3-Day Shipping or return shipping.

• Free Standard Shipping: For orders over $25 (U.S. Only 5 - 7 Business days)
• Express Shipping: 2 - 3 business days (U.S. only)
• APO & FPO: 10 - 15 business days
• International Shipping: 7 - 15 business days

Customers will receive an automatic email confirmation as soon as your order has been placed. Once an order email confirmation has been received orders cannot be cancelled or modified. This email will contain a link to your order status page online. Once shipped, you can access your shipping and tracking information (tracking information may not be available for all shipping methods) via your order status page. If you do not receive a confirmation email after placing your order, please contact our K'tan Care Department at 866.YES.KTAN or email info@petktan.com

Orders are processed Monday through Friday 9am-4pm EST and ship from our FL warehouse:
3721 SW 47th Ave
Suite 307-308
Davie FL 33314
*All prices are in USD. Pet K'tan is not responsible for difference in price based on currency exchange rates.

Pet K'tan is pleased to offer international shipping to most countries via our website. International shipping is calculated at checkout based on real-time FedEx rates. Please note that shipping costs do not include additional taxes and duties that you may be required to pay depending on your country. International shipping prices are in USD; Pet K'tan, LLC is not responsible for difference in price based on currency exchange rates. You can also check our store locator to find a retailer near you, or contact us directly for additional assistance: 866.YES.KTAN or info@petktan.com
Pet K'tan is not responsible for any undeliverable orders due to incorrect addresses, communications issues, or duty issues. Please double check all address/email/phone numbers which you enter at time of checkout. If orders are undeliverable and are returned to our office, you will receive a refund for the cost of the order, minus shipping. Shipping charges are non-refundable. Pet K'tan is not responsible for orders which are lost and are not successfully returned to our office.

Customer satisfaction is our number one priority! If you are experiencing difficulty with your Pet K'tan, please contact us before returning your carrier. We can often provide helpful wearing tips!

You have 30 days to return your carrier. Here's how:

• Make sure it’s in like-new condition with carrier, manual & package included (Pet K'tan may determine like-new condition).
• Email info@petktan.com or call 866.YES.KTAN to obtain an RMA number (we'll need your name & order number).
• We will either provide an RMA form or request that you write your RMA number visibly on the outside of the package and also on a slip of paper inside the package.
• Mail us your carrier. Note: We are not responsible for packages that get lost in transit!

Pet K'tan, LLC is not responsible for covering shipping costs and cannot refund previous shipping charges. Returns will be processed within 2-4 business days from the time they are received. Returns will receive a refund for the purchase price, less shipping and handling.
Refunds will go back to the original method of payment.

Pet K'tan is not responsible for any undeliverable orders due to incorrect addresses, communications issues, or duty issues. Please double check all address/email/phone numbers which you enter at time of checkout. If orders are undeliverable and are returned to our office, you will receive a refund for the cost of the order, minus shipping. Shipping charges are non-refundable. Pet K'tan is not responsible for orders which are lost and are not successfully returned to our office.

Customers that purchase their Pet K'tan Carrier through any retail or E-commerce store outside of the Pet K'tan website should direct their refund or exchange questions to the store where the carrier was purchased.
"Pet K'tan is pleased to offer international shipping to most countries via our website"