Baby K'tan, LLC stands behind the quality of its products. The Pet K'tan™ Pet Carrier has a lifetime warranty and Baby K'tan, LLC will replace any product if found defective in material workmanship.

If you have a defective item, please contact info@petktan.com and provide in writing a description of the defect, as well as digital pictures as evidence, including Model #, PO #, and Manufacture Date (tag located on smaller loop that connect the two larger loops), along with an original receipt with the date of purchase. At that time, Baby K'tan, LLC will evaluate each individual situation. If it is a true defect, we will provide you with an RMA number. Please do not send us anything without an RMA number.

No warranty is expressed or implied regarding damage resulting from alterations, consumer misuse or neglect, or for any consequential damages arising out of the use of such products. Baby K'tan, LLC reserves the right to inspect defective carriers before exchanging or refunding.

If a product is purchased on Amazon, Walmart or any 3rd party marketplace, all warranties are null and void unless the product was purchased from Amazon or Walmart directly, or from authorized 3rd party retailers of Baby K'tan, LLC.

The Pet K'tan™ Pet Carrier is designed in the USA and manufactured in China. All factories comply with all local regulations for wages, healthcare and working conditions and have been inspected and compliant on all issues regarding workers' rights. We also ensure our factories have been inspected and approved by Bureau Veritas Consumer Products Services Division
The Pet K'tan™ Pet Carrier is carefully tested and meets the following Consumer Product Safety Commission (CPSC) standards and requirements:

• The flammability requirement of Canada Textile Flammability Regulations, SOR/2011-22, section 4 - Products  
• The flammability requirements of 16 CFR 1500.44(4)(c). 
• Meets CA Prop 65 limits, no label is required
• Pet K'tan™ Pet Carriers abide by to the strictest textile standards: Pet K'tan™ Pet Carriers have been tested for the EU AZO Colorants Directive 2002/61/EC which bans the use of Azo dyes in dyestuffs.

For more information, please contact our K'tanCare Team directly at info@petktan.com.